General

  • What is Dwell?

    Dwell is an app for helping landlords find potential tenants, and tenants find potential landlords, and to connect directly without costly advertising or management fees.

     

    Use Dwell to:

    > Create a landlord or tenant profile

    > List /search properties

    > Find potential tenants / landlords

    > Access / provide tenant information – rental history / employment history / references

    > Complete the onboarding process

    > Set up rent payments

    > Manage maintenance requests

  • How secure is my information?

    Dwell is committed to the protection of your personal information. Please see Dwell’s Privacy Policy.

  • How do I see my matches?

    If you like a property/tenant, swipe right to say that you are interested. The landlord/tenant will also be able to see your profile and have the ability to swipe right if interested. If you both swipe right, it’s a Match!

     

    To see a list of your matches, go to inbox from the menu at the bottom of the screen and tap the icon in the top right corner to see a list of who you have matched with. You can then message directly from here.

     

    If you swiped right on a property/tenant but don’t see them listed here, that means they hasn’t seen your profile yet, or swiped left on it. Unfortunately, you will not be able to view this property/tenant again.

  • How do I refresh my screen when in the app?

    To refresh the app,  you do not need to log out and back in, just simply pull the screen down and it will update any interested tenants or matches – landlord and tenant side.

  • What if I forget my password?

    You can click the ‘I forgot my password’ link at the bottom of the log in screen. You will be sent an email with a link to change your password.

Landlords

  • How does Dwell work?

    At Dwell, we want to empower property owners to find tenants and manage their property themselves without large finder’s fees or costly advertising.

     

    Dwell makes renting your property easy. Create a landlord profile and add your property details in six easy steps. Search tenant profiles to match with. Dwell allows you to do the complete onboarding process through the app, along with rent payments and maintenance requests.

  • As a landlord, How do I get started?

    First thing’s first, you will need to create a landlord profile. You can do this in the app by following the simple step by step process. You will need to upload a photo and some basic information on yourself before adding your payment and property information.

     

    We ask for the property’s address, rental price and frequency, along with a photo for each room.

     

    Once you have created a profile you can start searching and swiping right away! Swipe left for not interested, and right for interested. If the tenant also swipes right on you, it’s a Match! You are then able to chat using the Live Chat function.

  • How much does it cost?

    Dwell charges a monthly subscription fee of $10 to list your property, plus a small one-off fee when you on onboard a tenant for each new tenancy.

     

    As we allow for tenancies to be a mixture of lengths, this fee is calculated as $5 admin fee + (length of your rental agreement * 0.5% ).

     

    If you would like to add additional properties to your subscription, the monthly fee changes to the below:

     

    > 1 – 5 additional properties –an additional $2 per property, per month

    1 additional property = $10 subscription + additional $2 = $12 per month

    2 additional properties = $10 subscription + additional $4 = $14 per month

    3 additional properties = $10 subscription + additional $6 = $16 per month

    4 additional properties = $10 subscription + additional $8 = $18 per month

    5 additional properties = $10 subscription + additional $10 = $20 per month

     

    > 6 – 9 additional properties – an additional $12  per month

    6-9 additional properties = $10 subscription + additional $12 = $22 per month

     

    > 10 + additional properties – an additional $15  per month

    10 + additional properties = $10 subscription + additional $15 = $25 per month

     

    There are add ons to your subscription you can choose to have if wanted.

    > maintenance request/ledger – $2 a month

    > additional matches – $10 for every additional 10

     

  • What is included in the monthly subscription?

    The subscription price includes:

     

    > Creating a profile

    > Listing your property (one property free)

    > Uploading unlimited images to your profile

    > Access to the database of potential tenants

    > Up to 20 matches per day

    > Live chat function to keep all your communication with your client in one place

    > Access to standardised rental leases

    > Use of our rental payment facility

    > Ability to send rental ledgers direct from the Dwell app

  • What is the one off tenancy fee that is charged?

    Upon finding a suitable tenant and starting the onboarding process, you will be required to pay a one off tenancy fee (per tenancy). This fee is calculated as $5 admin fee + (length of your rental agreement * 0.5% ).

     

    For example, if you have a one year lease (52 weeks) and charge $500 rent per week, the one off tenancy fee will be calculated as $5 + (52 * 0.5% * $500) = $135. This is the only charge payable for the duration of the tenancy and covers the entire lease period.

     

    If you choose to rent your property again through dwell at the end of the initial lease period, another one off tenancy fee will be payable using the details of the new lease.

  • What is the 7 day free trial?

    When you sign up we will give you a 7 day free trial to all the benefits of the monthly subscription.

     

    You will be asked for payment information but nothing will be charged until after the 7 day free trial period has ended.

     

    Once the trial finishes, unless cancelled, the payment for the monthly subscription of $10 will be charged. This is charged each month on the same day for the duration of the use of the app.

     

    If you successfully on board a tenant during the trial period, the trial will finish and your card will be charged. You must continue your subscription for the duration of the tenancy.

  • What form of payment do you take through Dwell?

    Dwell works with Assembly payments a third party and allows for credit cards and bank accounts to be used for making subscription payments, add on payments and one-off tenancy fee payments.

     

    For rental payments, this will be paid into your nominated bank account.

  • What type of properties can I list?

    Dwell is for property owners who are looking for quality tenants to rent their properties. The app is for residential properties only.

     

    As long as you the legal right to lease out the property, you can do it on Dwell.  Landlords can list houses, apartments, villas, acreages, lifestyle living and townhouses. You can also list individual rooms in share houses or short-term holiday rentals.

  • How many images can I use on my property listing?

    As many as you like! You must include at least one image of each bedroom, bathroom, car space, but you can also add as many additional images as you want. This is an opportunity to show off your property and attract more potential tenants.

  • Can I edit and make changes to my listing once it has been submitted?

    Yes, you can make changes to your listing at any time, until you begin the onboarding process.

    You may also edit your property a month before any tenancy finishes to allow you attract potential tenants for when your current tenant finishes.

  • How long can I rent out my property for?

    With Dwell, you can choose the time frame you want to lease your property for. The app allows any length of time, and it does not need to be the standard 6 months and 12 months.

  • How many properties can I list?

    As many as you like. The monthly subscription includes 1 property, however you can add in additional properties if needed.

     

    If you would like to add additional properties to your subscription, the monthly fee changes to the below:

    1 – 5 additional properties –an additional $2 per property, per month

    > 1 additional property = $10 subscription + additional $2 = $12 per month

    > 2 additional properties = $10 subscription + additional $4 = $14 per month

    > 3 additional properties = $10 subscription + additional $6 = $16 per month

    > 4 additional properties = $10 subscription + additional $8 = $18 per month

    > 5 additional properties = $10 subscription + additional $10 = $20 per month

     

    6 – 9 additional properties – an additional $12  per month

    > 6-9 additional properties = $10 subscription + additional $12 = $22 per month

     

    10 + additional properties – an additional $15  per month

    > 10 + additional properties = $10 subscription + additional $15 = $25 per month

  • Can I reduce the number of properties I have listed?

    Yes, you can downgade your properties as long as they are not rented. This can be done through the add on section.

  • How do I search for tenants?

    Once you have set up your property, you can start looking for potential tenants. Dwell will show you tenants which match your criteria and if you like the tenant profile, simply swipe right to register your interest / or left to not.

  • How do I see my tenant matches?

    If you like a tenant, swipe right to say that you are interested. The tenant will also be able to see your profile and have the ability to swipe right if interested. If you both swipe right, it’s a Match!

     

    To see a list of your matches, go to inbox from the menu at the bottom of the screen and tap the icon in the top right corner to see a list of who you have matched with. You can then message directly from here.

     

    If you swiped right on a tenant but don’t see them listed here, that means they hasn’t seen your profile yet, or swiped left on it. Unfortunately, you will not be able to view this property/tenant again.

  • How do I refresh my screen when in the app?

    To refresh the app,  you do not need to log out and back in, just simply pull the screen down and it will update any interested tenants or matches – landlord and tenant side.

  • How can I book an inspection for the tenant?

    It’s easy! Just swipe right on a tenant you like. If the tenant also swipes right, it’s a Match! Our live chat function will then be available. You can then both drop each other a message and request an inspection at a convenient time.

  • How do I verify a tenant’s identity?

    We recommend requesting 100 points of ID as per Australia’s standardised method of proving an individual’s identity (see details in Tenants section).

     

    Dwell allows tenants to upload employment and rental histories to their profile which you may also use as references.

  • What is the 100 Point Check for Proof of Identity?

    The 100 point check is Australia’s standardised method of proving an individual’s identity and is implemented to combat financial transaction fraud. Dwell uses the 100 point check to ensure the identities of its members, and to provide security to both renters and property managers, minimising chance of financial fraud. The 100 point check comprises of two sections, primary documents (worth 70 points), and secondary documents (worth 25-40 points).

     

    To pass the 100 point check, individuals must provide one form of a primary document, and any secondary documents, provided they are valid and collectively add up to at least 100 points.

     

    Primary documents (Category A)

    70 Points

     

    Only one of the following may be claimed:

    > Birth certificate

    > Birth card issued by a Registry of Births, Deaths and Marriages

    > Citizenship certificate

    > Current passport

    > Expired passport which has not been cancelled and was current within the preceding 2 years

    > Other document of identity having the same characteristics as a passport including diplomatic documents and some documents issued to refugees

     

    Secondary documents (Category B)

    40 Points

     

    > Document issued by Authorised Deposit-Taking Institutions (ADIs), banks, building societies, credit unions or registered corporations. Signatory is a known customer of at least 12 months standing.

    > Written reference from one of the following institutions, verifying name of signatory and signed by both referee and signatory. Signatory must be known for at least 12 months.

    > Another financial body certifying that the signatory is a known customer

    > Another customer who has been verified as a signatory by the cash dealer

    > An acceptable referee (refer to AUSTRAC Guideline No. 3 and Information Circular No. 3)

     

    Any of the following, which must contain a photograph and a name. Additional documents from this category are awarded 25 points.

    > Driver license issued by an Australian State or Territory

    > License or permit issued under a law of the Commonwealth, a State or Territory government – (e.g. a boat license)

    > Identification card issued to a public employee

    > Identification card issued by the Commonwealth, a State or Territory government as evidence of the person’s entitlement to a financial benefit

    > An identification card issued to a student at a tertiary education institution

     

    35 Points

     

    Name and address of signatory verified from any of the following:

    > A document held by the cash dealer giving security over the signatory’s property

    > A mortgage or other instrument of security held by another financial body

     

    Must have name and address on:

    > A document held by a cash dealer giving security over your property

    >A mortgage or other instrument of security held by a financial body

    > Local government (council) land tax or rates notice

    > Document from your current employer or previous employer within the last 2 years

    > Land Titles Office record

    > Document from the Credit Reference Association of Australia

     

    25 Points

     

    Must have name and signature on:

    > Marriage certificate (for maiden name only)

    > Foreign driver license

    > Medicare card (signature not required on Medicare card)

    > Membership to a registered club

    > NRMA membership

    > EFTPOS card

     

    Must have name and address on:

    > Electoral roll compiled by the Australian Electoral Commission and available for public scrutiny

    > Records of a public utility – phone, water, gas or electricity bill

    > Records of a financial institution

    > A record held under a law other than a law relating to land titles

    > Lease/rent agreement

    > Rent receipt from a licensed real estate agent

     

    Must have name and date of birth on:

    > Record of a primary, secondary or tertiary educational institution attended by the applicant within the last 10 years

    > Record of professional or trade association of which the applicant is a member

  • How do I onboard a tenant?

    Once you find your perfect tenant and agree a moving date you can complete the whole onboarding process in Dwell app.

     

    Simply go to the tenants profile (this can be found through the inbox, by going to your chat with them and clicking the information (‘i’) in the top right corner of the screen.) After clicking the ‘I’ icon on their profile you will see a list of options, select ‘begin tenant onboarding’ to start our simple, step-by-step process.

  • What do I need to provide the tenant to start a new tenancy?

    As a landlord renting out your property, at the start of every tenancy, you need to provide the tenant with the following (as specified by fair trading website)

     

    > a copy of this information (the New tenant checklist)

    > a copy of the lease (tenancy agreement)

    > two copies of the property condition report (condition report)

    > an invitation to lodge the bond using Rental Bonds Online (RBO). Or, if you are unable to use RBO, a bond lodgement form for you to sign so that it can be lodged with NSW Fair Trading.

    > keys to their new home.

     

    If applicable, you should also provide:

     

    > a certificate of compliance for a swimming pool (more on that later)

    > a copy of the by-laws, if the property is in a strata complex

    > notification if the premises has been listed on the Loose-Fill Asbestos Insulation Register (more on that later)

    > notification of any other material fact relating to the premises (more on that later).

     

    Please refer to fair trading for more information

  • What is a residential tenancy agreement?

    A residential tenancy agreement is a legally binding written contract between the tenant/s and a property landlord.  It is also commonly called a lease.  This document should be given to the tenant/s by the property landlord before paying any money or being committed to the tenancy.  Make sure you read it carefully and ask any questions.

  • Where can I find copies of lease agreements and other rental documents?

    Dwell will provide a copy of the NSW standard tenancy agreement with the details prefilled so that you can send it by email directly to your tenant for review and signing.

  • What is a condition report?

    A condition report is a document given to the tenant/s by the landlord at the beginning of the tenancy that records the general state of repair and condition of the property on a room by room basis, including fittings and fixtures.

     

    The report is used as a reference point when the tenant/s move out of the property to determine if there was any damage caused to the property while they were living there.  At the final property inspection, this report is referred to and each item listed is checked off to make certain that the property is in the same condition as when the tenant/s took possession.  It is at this inspection that any items that need to be replaced or repaired by the tenant/s are identified.

  • Do I need to send my tenant a condition report?

    Yes, you can download here

     

  • What is a bond?

    A bond is a separate payment to rent, it is money that acts as security in case the tenant does not meet the terms of your lease agreement.

     

    At the end of your agreement if the property is in need of cleaning or repairs or if items need to be replaced you may claim some or all of the bond.

     

    As the bond is a separate payment to the rent this cannot be used for any part of the rent – so, when your tenant is moving out, they cannot ask you to keep the bond as final rent payment.

  • How do I take bond payment?

    As a landlord, you’re legally required to register with NSW Rental Bonds Online (RBO) to lodge, manage and claim residential bonds. Go to Fair Trading to download the pdf which you will need to download and sign to register an account. You must be registered to use RBO before you can lodge a bond online. As part of the RBO registration process, a Landlord Code will be assigned to you, if you don’t already have one. This is a six-digit number that allows multiple bonds to be linked so you can view and complete transactions for all your rental bonds online.

     

    What you’ll need:

    > your personal and contact details

    > your banking details

    > existing bond numbers (if applicable)

    > 3 proof of identity documents, as listed on the application form, either:

    > copies certified by a JP, if emailing your application, or

    > original documents, if lodging your application at a service centre.

     

    As the landlord, you start the process of lodging a bond online. The tenant is sent an email to create a logon or link a new bond to an existing logon and pay for their bond using Visa, Mastercard or BPAY. The tenant pays their bond money directly to NSW Fair Trading.

    RBO notifies you that Fair Trading has received the tenant’s payment. You can then arrange for the tenant to sign their Residential Tenancies Agreement and complete the lodgement process in RBO. Immediately after you sign the Agreement you should mark the bond lodgement as finalised. RBO will then allocate the Rental Bond Number and notify yourself and the tenant.

  • Can I still lodge bonds by the paper-based method?

    Yes. When tenants do not meet the requirements for an online bond, you may send the Rental Bond Lodgement form with a cheque or money order to Rental Bonds or lodge the bond over the counter at any Service NSW centre. After Rental Bonds has finished processing the lodgement, you will be able to see the bond in the Rental Bonds Online (RBO) ‘Your bonds’ list and you can also view the bond details. These bonds are referred to as ‘paper based’ (displayed as ‘Paper’ in RBO). You will not receive online notifications regarding these bonds. Tenants cannot view or transact paper-based bonds online in RBO.

  • How do I claim a refund for the bond?

    Either a self-managing landlord or tenant can submit the claim for refund using RBO. You can only submit a claim after the tenancy has ended.

     

    If you, as the landlord, are starting the claim, you first need to enter the amount to be deducted from the bond. This will be zero if the full bond is to be refunded to the tenant. Before you submit the refund claim, discuss any deductions first with your tenant.

    If you submit the claim for bond refund online in RBO, the principal tenant will be sent a 14-day Notice of Claim by email as well as a phone notification by SMS (copies will be sent to any other tenants).

     

    The principal tenant can then log on to RBO and view the claim details. If the tenant agrees to the claim, they can log on to RBO and agree for the bond to be refunded.

     

    The bond will then be deposited into the nominated bank account(s). When tenants first register for RBO, they enter a bank account that will be used to deposit any bond refund owed to them. All refund payments for landlords and principal tenants registered in RBO will be by direct deposit to their bank accounts. It is therefore important that the bank account and contact details entered in RBO are kept up-to-date. If they do not agree with the claim, the tenant is encouraged to discuss this with you. If you cannot agree, the tenant can opt to dispute the claim by applying to the NSW Civil and Administrative Tribunal (NCAT) and notifying NSW Fair Trading of the dispute using RBO during the 14-day notice period.

  • How do I receive my rental payments?

    Rental payments will be directly deposited into your nominated bank account. You will receive a notification in the Dwell app to advise you that payment has been received.

    All payments go directly through Dwell. We partner with Assembly Payments so that all bank details are kept private and secure.

  • Is there a way of knowing when my next rent payment is due?

    Yes – on the home stats page this summarise your next rent due and allows you download a CSV file of the rental ledger

  • How do I rate my tenant?

    When you have commenced the tenancy you will be asked to provide a rating on your tenant. These ratings can be updated at any time throughout the tenancy. You will be asked to give a score out of 5 stars and leave any additional feedback. You can choose whether you want your feedback to be public or private.

     

    To leave or change a rating, go to ‘My Property’ on your dashboard and select the property where the tenant you want to rate lives. On the property select ‘View tenants’ and click the tenant name when it pops up to see the options associated with that tenant.

    The star rating visible on profiles is an aggregate of the star ratings received for that person.

  • How can my tenant raise a maintenance request?

    If something at your property needs fixing, the tenant can raise a maintenance request through Dwell, simply by using our Maintenance function to let you know what is wrong. They will only be able to use this function if you have subscribed to it in your Add-ons.

     

    You will receive a notification that a maintenance request has been raised, what the issue is and the status of the issue. This can be updated in the app to advise the tenant.

     

    If the tenant receives a pop up message to say you haven’t added, they can message you to add out this feature.

  • What is the weekly stats page?

    This page summarises all your interested tenants and matches. You also get an update of when your next rental payment is due, along with your ratings and any maintenance tickets.

  • What do I do if I use the 20 matches included the subscription and need more?

    As part of your monthly subscription you get 20 matches. If these are used up then you can purchase additional matches by going to the add on section.

  • What happens at the end of the tenancy term?

    You can simply repost your property to find a new tenant, or renew the agreement with the current tenant.

  • How do I cancel my subscription?

    You may cancel your subscription at any time prior to onboarding a tenant by going to ‘More’ at the bottom of the screen, then clicking on My subscription. You will see a link at the bottom of the screen which reads ‘Cancel my subscription’.

  • Can I cancel if I have a tenant in my property?

    If you have already begun the onboarding process then you are not able to cancel your subscription until the lease has expired. The subscription payment allows you to use Dwell functionality for rental payments, the chat function, managing your properties and the Maintenance Request function if you have this feature.

  • How do I report a fake or inappropriate tenant?

    To report a tenant, go to Property on your dashboard and select the property whose tenant you

    want to report. On the property select ‘View tenants’ and click the tenant name when it pops up to see the options associated with that tenant. Select ‘Report’ at the bottom of the list and the reason you’d like to report them.

Tenants

  • How does Dwell work?

    Dwell makes finding a property to rent easy. Create a tenant profile and add your employment / pets / references / property criteria details in six easy steps. Dwell allows you to do the complete onboarding process through the app, along with rent payments and maintenance requests.

  • As a tenant, how do i get started?

    First thing’s first, you will need to create a profile. You can do this by following the simple step-by-step process. You can upload images and videos directly from your phone onto the app.

     

    All you need to get started is your basic information and a photo of yourself. You can also add employment and rental history. If your rental references are from another country, it is a good idea to get them translated into English first.

     

    Once you have created a profile you can start searching and swiping right away! Swipe left if not interested, and right for interested. If the landlord also swipes right on you, it’s a Match! You are then able to chat using the Live Chat function.

  • How much will I pay?

    Nothing! Dwell is 100% free for tenants

  • How do I search for properties?

    Use the search function in dwell by selecting the criteria that you would like to search by. This will show you properties in our database that match the criteria you have selected. If you like the look of a property, simply swipe right to register your interest

  • Can I edit my search criteria once set?

    Yes you can, just go to the bottom bar and click on the search icon, once in this screen, top right hand corner icon allows you to access the criteria and to change accordingly.

  • How do I see my property matches?

    If you like a property, swipe right to say that you are interested. The landlord will also be able to see your profile and have the ability to swipe right if interested. If you both swipe right, it’s a Match!

     

    To see a list of your matches, go to inbox from the menu at the bottom of the screen and tap the icon in the top right corner to see a list of who you have matched with. You can then message directly from here.

     

    If you swiped right on a property but don’t see it listed here, that means they hasn’t seen your profile yet, or swiped left on it. Unfortunately, you will not be able to view this property again.

  • How do I refresh my screen when in the app?

    To refresh the app,  you do not need to log out and back in, just simply pull the screen down and it will update any interested tenants or matches – landlord and tenant side.

  • How can I book an inspection of the property?

    It’s easy! Just swipe right on a property you like. If the landlord also swipes right, it’s a Match! Our live chat function will then be available. Just drop the landlord a message and request an inspection at a convenient time.

  • How do I apply for a property?

    After matching with a landlord and enabling the live chat function Dwell makes the onboarding process super simple by breaking it down in to five simple steps:

     

    > Step 1 – The Landlord will send you a tenancy agreement via email. You can read through it, sign and return it via email.

    > Step 2 – Process your bond through NSW Rental Bonds Online (Your landlord will send you a link and the amount)

    > Step 3 – Provide any additional documentation required by the landlord such as your 100 points of Identification if you haven’t already done this.

    > Step 4 – Once the security bond is processed and documentation received, you will be officially associated to the property and can set up you rental payments and pay your holding deposit.

    > Step 5 – Manage your tenancy, rental payments and maintenance tickets through Dwell.

    > Step 6 – You can use ‘Connect Now’ to organise your utilities. Please note Connect Now is a third party with whom we are not affiliated.

     

    You will be prompted on each of these steps when the landlord complete his side. To see a list of the steps, go to inbox and select the landlord/property. Click the ‘I’ icon in the top right corner and select ‘Tenant Onboarding’.

  • What is the 100 Point Check for Proof of Identity?

    The 100 point check is Australia’s standardised method of proving an individual’s identity and is implemented to combat financial transaction fraud. Dwell uses the 100 point check to ensure the identities of its members, and to provide security to both renters and property managers, minimising chance of financial fraud. The 100 point check comprises of two sections, primary documents (worth 70 points), and secondary documents (worth 25-40 points).

     

    To pass the 100 point check, individuals must provide one form of a primary document, and any secondary documents, provided they are valid and collectively add up to at least 100 points.

     

    Primary documents (Category A)

    70 Points

     

    Only one of the following may be claimed:

    > Birth certificate

    > Birth card issued by a Registry of Births, Deaths and Marriages

    > Citizenship certificate

    > Current passport

    > Expired passport which has not been cancelled and was current within the preceding 2 years

    > Other document of identity having the same characteristics as a passport including diplomatic documents and some documents issued to refugees

     

    Secondary documents (Category B)

    40 Points

     

    > Document issued by Authorised Deposit-Taking Institutions (ADIs), banks, building societies, credit unions or registered corporations. Signatory is a known customer of at least 12 months standing.

    > Written reference from one of the following institutions, verifying name of signatory and signed by both referee and signatory. Signatory must be known for at least 12 months.

    > Another financial body certifying that the signatory is a known customer

    > Another customer who has been verified as a signatory by the cash dealer

    > An acceptable referee (refer to AUSTRAC Guideline No. 3 and Information Circular No. 3)

     

    Any of the following, which must contain a photograph and a name. Additional documents from this category are awarded 25 points.

    > Driver license issued by an Australian State or Territory

    > License or permit issued under a law of the Commonwealth, a State or Territory government – (e.g. a boat license)

    > Identification card issued to a public employee

    > Identification card issued by the Commonwealth, a State or Territory government as evidence of the person’s entitlement to a financial benefit

    > An identification card issued to a student at a tertiary education institution

     

    35 Points

     

    Name and address of signatory verified from any of the following:

    > A document held by the cash dealer giving security over the signatory’s property

    > A mortgage or other instrument of security held by another financial body

     

    Must have name and address on:

    > A document held by a cash dealer giving security over your property

    >A mortgage or other instrument of security held by a financial body

    > Local government (council) land tax or rates notice

    > Document from your current employer or previous employer within the last 2 years

    > Land Titles Office record

    > Document from the Credit Reference Association of Australia

     

    25 Points

     

    Must have name and signature on:

    > Marriage certificate (for maiden name only)

    > Foreign driver license

    > Medicare card (signature not required on Medicare card)

    > Membership to a registered club

    > NRMA membership

    > EFTPOS card

     

    Must have name and address on:

    > Electoral roll compiled by the Australian Electoral Commission and available for public scrutiny

    > Records of a public utility – phone, water, gas or electricity bill

    > Records of a financial institution

    > A record held under a law other than a law relating to land titles

    > Lease/rent agreement

    > Rent receipt from a licensed real estate agent

     

    Must have name and date of birth on:

    > Record of a primary, secondary or tertiary educational institution attended by the applicant within the last 10 years

    > Record of professional or trade association of which the applicant is a member

  • What can I use as a reference if I haven’t rented before?

    A landlord will be mainly concerned with your ability to pay the rent, as well as your ability to take care of the property and comply with the terms and conditions of the lease.

     

    The information you should supply will vary depending on your previous circumstances – for example,

    – if you were previously living in student accommodation, you may wish to provide the details of the person who was in charge of managing the complex.

    – If you previously owned your own home and have sold the property, the agent who handled the sale may be able to act as a reference for you.

    – And if you are currently living at home, you will require personal references. In some situations, you may also choose to have a parent co-sign your lease with you.

     

    Examples of documentation you can provide that will help a property manager make these decisions include:

    > Verification of employment

    > Verification of income

    > Reference from employer or fellow staff member

    > Reference from neighbour/teacher/business person/doctor/accountant

    > Photo identification – driver’s license/passport/student ID

    > Three personal references – these should not be from relatives

    > Last gas/electricity/phone bill or rates notice

  • What is a residential tenancy agreement?

    A residential tenancy agreement is a legally binding written contract between the tenant/s and a property landlord.  It is also commonly called a lease.  This document should be given to the tenant/s by the property landlord before paying any money or being committed to the tenancy.  Make sure you read it carefully and ask any questions.

  • What is included in the tenancy agreement/lease?

    Included in a tenancy agreement/lease is the following:

     

    –  the name and address of the tenant, and the landlord or property agent

    –  the dates when the agreement starts and ends (or state that the agreement is periodic)

    –  details about how the tenant should pay the rent and how much rent is to be paid

    –  details about what the tenant and the landlord or property agent can and cannot do, known as ‘standard terms’

    – any special terms (these should be agreed in advance, e.g. that dogs are allowed but must be kept outside or carpet cleaning)

    – the length and type of tenancy – either a fixed term agreement where the tenant agrees to rent the property for a fixed term such as 6,9,12 months

    – the amount of bond required

    – Other conditions and rules.

  • How do I sign my lease?

    Your landlord will send a lease via email. This will usually be in .pdf format, so you can either sign it on your phone/computer, or you will need to print it out to sign it. If you need to print it then you can then take a picture of each page on your phone and send it back to your landlord via email our through Dwells live chat function. It is likely your landlord will ask for a hard copy of the lease when you move in also, so it’s a good idea to print and sign two copies to keep one for yourself.

  • What is a condition report?

    A condition report is a document given to the tenant/s by the landlord at the beginning of the tenancy that records the general state of repair and condition of the property on a room by room basis, including fittings and fixtures.

     

    The report is used as a reference point when the tenant/s move out of the property to determine if there was any damage caused to the property while they were living there.  At the final property inspection, this report is referred to and each item listed is checked off to make certain that the property is in the same condition as when the tenant/s took possession.  It is at this inspection that any items that need to be replaced or repaired by the tenant/s are identified.

  • Why is it important to have a condition report?

    This report documents the general condition of your property and is a key piece of evidence at the end of the tenancy if there is a dispute about replacing missing items, paying for cleaning or damages, so it is important you that you spend time checking the report to ensure it accurately reflects your property.

     

    We suggest taking photos of the property when you move in and provide a copy of these photos to your landlord as record of the properties original condition.

     

  • What is a bond?

    A bond is a separate payment to rent, it is money that acts as security for the landlord or owner in case you don’t meet the terms of your lease agreement.

     

    At the end of your agreement if the property is in need of cleaning or repairs or if items need to be replaced the landlord or owner may claim some or all of the bond.

     

    As the bond is a separate payment to the rent you cannot use any part of the bond as rent – so, when you are moving out, you cannot ask the landlord to keep your bond as final rent payment.

  • How do I pay the bond?

    In NSW your bond can be paid through NSW Rental Bonds Online (RBO). Your landlord must already be registered as a user with RBO. The landlord will need to invite you to use the service, before you pay any bond money or sign your tenancy agreement.

     

    As a tenant, to start using RBO you must have:

    > details of the bond amount to be paid (as agreed with your landlord/agent)

    > your email address

    > your mobile number or a phone number capable of receiving SMS messages

    > the ability to pay your bond by Visa, Mastercard or BPAY

    > your bank account details (BSB and account number) with an Australian financial institution, usually a bank or credit union. This account is used to refund any bond money due to you at the end of your tenancy.

  • How do I pay my bond if I am sharing with other tenants?

    If there are other tenants (co-tenants), you need to decide which tenant is going to be the ‘principal tenant’ and advise your landlord.

     

    The principal tenant acts on behalf of all the tenants for the rental bond and is responsible for:

    > registering with Rental Bonds Online and paying the bond money to NSW Fair Trading

    > providing the contact details for all co-tenants so that all tenants are informed of any changes to the bond

    > submitting or responding to a claim for refund of bond money on behalf of all the tenants at the end of the tenancy

    > distributing the bond refund to the other tenants.

     

    Other tenants may view details and receive copies of notifications sent to the principal tenant, but they cannot log on to RBO or do any bond transactions.

  • How do I make my rental payments?

    During the onboarding steps, you will prompted to put in your card or bank details for your rent payments. Dwell uses a third party payment service called Assembly. They will automatically take the funds each week when due.

  • How do I connect my Utilities?

    You can use a service called ConnectNow to connect all of your utilities in your new tenancy. Go to https://connectnow.com.au/  for more information.

     

    Once you lodge your application and provide your consent for ConnectNow to contact you, they will call you to verify your request. When the call is finished they will contact your chosen suppliers and get your request sorted. After they’ve spoken to you, they will send you an email outlining the next steps for each service you have selected so you’ll know exactly what is going to happen, each step of the way.

  • How do I view my tenancy?

    To view your tenancy, go to the bottom bar, and the far left will show you the property you are renting, along with your rental agreement and details. This is also where you would raise any maintenance issues and can contact your landlord.

  • How do I let my landlord know of any maintenance issues?

    If you have any issues with your property, go to the bottom bar, and the far left will show you the property you are renting. This is where you would raise any maintenance issues and can contact your landlord. If the landlord has not paid for this feature it will advise you and you can then send a message through the inbox to your landlord.

  • How do I rate my landlord?

    When you have started your tenancy you will be asked to provide a rating on your tenant/landlord. These ratings can be updated at any time throughout the tenancy. You will be asked to give a score out of 5 stars and leave any additional feedback. You can choose whether you want your feedback to be public or private.

     

    To leave a rating, go to My tenancy on your dashboard and select the property whose landlord you want to rate. You will see an option below the property to Rate Landlord with a button to ‘Rate now.’

     

    The star rating visible on profiles is an aggregate of the star ratings received for that person.

  • How do I make sure I get a good rating?

    Pay your rent on time, look after the property and show what a good tenant you can be. Simple!

  • How do I claim a refund for my bond?

    You can only submit a claim after a tenancy has ended. To submit a claim for a bond refund in NSW Rental Bonds Online (RBO), log on to RBO and access your bond details. Click on ‘Submit a claim’ and follow the instructions. You will need your mobile phone to receive an SMS code to verify the claim.

     

    All refunds for online bonds will be paid by direct deposit into the bank account nominated in RBO. This means it is important your bank account details are up-to-date before you submit a claim for refund.

     

    For shared tenancies (two or more tenants on the bond), only the principal tenant with an RBO account can submit the claim on behalf of the other tenants.

     

    You should discuss the claim with your landlord or property agent before you submit your claim in RBO.

     

    Existing laws relating to bond refunds also apply to bonds lodged using RBO. A claim must not be made before the termination of the residential tenancy agreement, unless you have written agreement from your landlord or agent to submit an earlier claim, or you are directing the full bond to be paid to your landlord or property agent.

  • How do I report a fake or inappropriate landlord?

    To report a landlord, go to the inbox on your dashboard and select the landlord you want to report. In the chat screen select ‘i’ to see the options associated with that landlord. Select ‘Report’ at the bottom of the list and the reason you’d like to report them.