Privacy Policy

Dwell Well Pty Ltd (ACN 628 121 960) trading as Dwell Nicely (Dwell) is committed to the protection of your personal information on our website, and App, Dwell.


This privacy policy covers what personal information Dwell collects, and how it is collected, used, disclosed and stored.


By using the Dwell website or app, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this privacy policy.


What is personal information?

For the purposes of this policy, “personal information” includes information about an individual where the identity of that individual is apparent or could reasonably be ascertained.


Types of personal information collected

Dwell collects a range of personal information in order to provide its services, and to communicate with its users. The types of personal information that we collect, and hold will vary depending on your dealings with us.


For all users, the information collected includes your contact details (such as your phone number, address, and email address), photo identification, your credit card information, tenancy information, and your transaction history with us. We may also collect additional information, including the following:


– For Landlords – we collect information regarding your rental properties and your ABN or your ACN (if applicable)


– For Tenants – we collect information regarding your employment history and your rental history


– For Third parties – we may collect contact information for you if you have been nominated as a referee by a user, or if a user asks you to verify information regarding them. However, we always ask users to seek permission before they provide us with third party contact information.


Credit card information is securely processed by our payment processing partner and is not stored by us.


We may also collect other personal information that you voluntarily communicate to us when you interact with us, such as when you provide us with your feedback or if you respond to surveys and/or promotions, or communicate with our customer support.


Some information that is requested is “optional” and some is “mandatory”. Where information is “mandatory”, you can choose not to provide the requested information, however this will mean that you may be prevented from obtaining certain services from us.


Our services are intended for people aged 18 years or older. We do not knowingly request or collect, use and disclose personal data provided by a person under the age of 18. In the event we learn we have collected personal information from a person under the age of 18, we will use all reasonable endeavors to delete that information


How we use your personal information

Dwell uses the personal information it collects to provide you with information, services and updates. These services may include but are not limited to; creating a profile and verifying your identity, matching landlords with tenants and vice versa and the collection of rental and other payments.


If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website/app.


Dwell may also use your information in order to improve the products and services we offer to you and to better understand your needs. We may make you aware of new and additional products, services and opportunities.


Dwell also anonymises information provided by users and analyses information on a collective basis in order to identify trends and market insights. These trends and insights are shared with our users.


We may disclose your personal information to third parties where it is required for the delivery of our services and when requested by you to do so.


We may also disclose your personal information to our employees, owners, insurers, professional advisers, suppliers in order to provide you with our services, and for the purposes set out in this privacy policy. This could include, for instance, disclosing your information to financial institutions who process credit card transactions. It may also include disclosing your information to fellow Dwell users or referees nominated by you, where requested by you.


We reserve the right to disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.


We may also use your personal information to protect our business, the copyright, trademarks, legal rights, property or safety of Dwell, its website, its app, its users and third parties. This could include disclosing your information as a part of any investigation where we have reason to suspect that you have committed a breach of our terms and conditions or engaged in unlawful activity.


If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.


Where we disclose your personal information to third parties, we will request that the third party comply with this privacy policy with respect to the handling and management of your personal information.


Direct Marketing

Dwell will use personal information only for the purposes that you consent to. We may from time to time use your personal information to provide you with current information about new products or services being offered by us or changes to our organisation. By providing us with your information, you consent to receiving such information, including by phone, email, SMS and social media, on an ongoing basis until you unsubscribe. We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.


If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us.


How we store your personal information

Dwell is committed to ensuring that the information you provide to us is secure. We store personal information in a combination of computer storage facilities, paper-based files and other records. In doing so, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.


We take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.


Although Dwell has procedures in place to safeguard the security of your information, Dwell cannot and do not accept responsibility for the security of information you send to or receive from us. The transmission and exchange of information therefore is carried out at your own risk. We therefore cannot guarantee that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


How can you access your personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date.


At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.


If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at


What other information is collected

In additional to personal information, Dwell also collects other, non-identifiable, information when you visit our websites. This information includes:


– Cookies – Our website use cookies. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website and us offering you services like remembering your details to pre-fill forms you submit. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.


– Third party sites – Our site may from time to time have links to other websites not owned or controlled by us. These links are for your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites and Dwell is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.


Changes to Privacy Policy

Please be aware that we may change this privacy policy at any time, at our sole discretion. Any amendment to this privacy policy will be effective immediately upon the amended policy being posted to our website/app which we may also email to you. Please check back from time to time to review our Privacy Policy.


How to contact us or make a compliant

If you have any questions about this privacy policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this privacy policy, please contact us on


We will promptly acknowledge and investigate any complaint about the way we manage personal information.


Policy last updated February 2020